After-Sales Warranty
Raetin provides comprehensive after-sales service to ensure the long-term and stable operation of your Pilates equipment.
Our Specific Services Include:
Such as equipment installation and commissioning, fault diagnosis, maintenance and servicing, etc.
Lifetime warranty on the frame and 10-year effective structural warranty on parts
Our customer service team is online at any time to provide instant technical support and consulting services.
Under certain conditions, you can apply for a return or exchange within the specified time, and we will provide a corresponding solution.
Not sure which option is right for you?
Don’t worry, we will guide you！
Click the button below and fill out the form.
Our friendly support team will contact you！
Why Choose Us
The world’s leading Pilates equipment manufacturer, committed to cost-effective products and personalized solutions
20 years of Pilates equipment manufacturing, rich industry knowledge and experience, ensuring the stability of supply.
Known for its excellent quality, we are committed to providing users with the safest and most effective fitness experience.
The lowest price is not the goal, providing cost-effective products and satisfactory services is the purpose of Raetin.
Take a personalized approach to each customer's situation and provide unique solutions accordingly.
With 24-hour online service, Raetin provides customers with support to solve all problems in the fastest and simplest way.
Supplying Pilates equipment to 126 countries and connecting with over 1000 satisfied customers worldwide
Frequently Asked Questions
These Q&A are designed to address the doubts and concerns customers may have when considering doing business with Raetin by providing transparent information and timely support.
We provide products in the form of factory direct sales, which not only ensures the high quality of the equipment, but also ensures extremely competitive prices. Combined with the durability and comprehensive performance of our products, our equipment is extremely cost-effective, providing customers with a true value investment.
The warranty period for Raetin product accessories is generally within one year. If the product accessories are damaged within one year (except for man-made damage), we can replace you with new accessories for free, but you need to bear the freight.
Some Pilates exercises can be performed simply using a mat, while other exercises require specialized equipment such as Reformers, Cadillacs, chairs, ladders, spinal braces and other accessories such as yoga balls, exercise rings , foam roller, etc.
Since Raetin has an independent design team (more than 25 people), we accept various forms of customization, you just need to give us an idea, or even just a word, Raetin can use our raw materials to create your ideal body shaping machine.
You can use Western Union which has lower fee, or you can use Paypal if you can accept the slightly higher fee, but please note that for new customers, we only accept payment of 30% T/T
